سياسة الاستبدال و الأسترجاع

Based on our faith and confidence in our products, we provide you with a return and exchange policy that meets your requirements, but the following conditions must be met: You can return and exchange within only two days from the date of receiving the order. In case of exchange: an additional 45 riyals shipping fee will be transferred from the customer, including the shipping fee of the order to be exchanged from the customer to the store, and the shipping fee of the new order to the customer, noting that the new order is shipped after the previous order arrives at the store and its receipt is confirmed in the same condition as the first purchase. In case of return: in the event of return or exchange, the customer bears the full shipping costs to and from the customer. A return shipping fee of 23 riyals + a first shipment fee of 23 riyals will be deducted from the total amount, in addition to a 25 riyals cash on delivery fee if applicable. Note that the amount is transferred after the order arrives at the store and its receipt is confirmed in the same condition as the first purchase. Regarding cases where products are not returned: consumed products that have been used. Products that have been tampered with. Missing any of the accessories related to the order. If a modification is requested in advance via the live chat, the return and exchange conditions are canceled, and it is not possible to return an order that has been modified by the customer.